Return Policy
Selecting the Free Shipping option at checkout means your package won’t include tracking. We supply proof of shipment, but after that point, the delivery is outside our visibility. The possibility that the order never reaches you is a risk you accept with this choice. For purchases above $75, we strongly urge you to pick Standard Shipping with Tracking so you can follow your order’s journey until it arrives.
If 60 days pass and your order still hasn’t shown up, we move your case to our tier 2 support group and issue a full refund without further discussion.
Your Responsibility Before Returning
You have a 45-day window from the date you receive your order to get in touch with us about a return. When you reach out, your message needs to include the order number and the reason you’re sending it back. Our team evaluates the request, and if it meets the criteria, we’ll send you the next steps.
We only handle returns for items bought right here on https://weartheresist.com. Anything purchased through an authorized retailer has to go back to that retailer directly.
What you send back must be unused and still in the same condition we sent it, sitting inside its original packaging with every accessory, manual, and piece of documentation included. We won’t accept items that show stains, folded cards, or broken seals and plastic foiling. If the returned product arrives in a state we can’t accept, we reserve the right to withhold a refund or exchange. Personalized products are also ineligible for refund or exchange.
Our Process for Returns and Refunds
Once your return arrives, processing can take up to 14 business days. We’ll send you an email confirmation when it’s been handled. The refund itself may be full or partial, depending on the circumstances. For items that aren’t defective, the refund amount will not include any shipping and handling fees.
Money goes back to the original payment method you used. For credit and debit card payments, we transmit the refund to your card-issuing bank within 14 business days of receiving the returned item or your cancellation request. How quickly the credit appears on your account depends on that bank, so direct any timing questions to them.
What We Don’t Cover
Several categories fall outside our return scope:
- Items bought through other retailers
- Products you purchased by mistake
- Damage caused by your own handling
- Personalized products
Returns that come in without a receipt may be turned away. Weartheresist also retains the right to refuse any return.
If you received something defective, incorrect, or damaged, contact our support team and provide the following:
- Order number
- Proof of purchase
- Video or photo of the faulty product
- Complete delivery address
- Contact telephone number
In some situations, we’ll require that video or photo evidence before we can issue a refund or replacement.
Cancellations and Modifications
Reach out as soon as possible if you need to change or cancel your order, and include your order number along with the modification you want. We’ll confirm once the change is made. Any cancellation after an order is placed carries a fee equal to 30% of the total price, regardless of how quickly you cancel—this is because the merchant processor charges us a fee for cancellations. Orders that have already been packed or shipped cannot be canceled.
Getting Help
To obtain the return address, email our customer service at [email protected].
